Refund policy

Returns & Refunds

Last updated: July 9, 2026

WynneCurtains (wynnecurtains.com) is operated by Phoenix Song Limited, a company registered in Hong Kong. Because most of our curtains are made to your exact measurements, please read this policy carefully before ordering.

Contact Us

Email: support@wynnecurtains.com
Phone: +852 6890 4859 (Mon–Fri, 9:00 AM – 6:00 PM HKT)

Custom / Made-to-Measure Products

Curtains made to your specified dimensions, fabric, lining, or header style are considered custom orders. Custom items are not eligible for return or exchange unless they arrive damaged, defective, or materially different from what you ordered.

Before placing a custom order, we strongly recommend using our free design and measurement guidance, or contacting our team to confirm your specifications.

Eligible Returns (Defective or Incorrect Items)

If your curtains arrive damaged, defective, or incorrect due to our error, contact us within 7 days of delivery with your order number and clear photos of the issue. After review, we may offer a replacement, partial refund, or full refund at our discretion.

Non-Returnable Items

Custom-made curtains produced to your measurements or specifications
Items that have been altered, installed, washed, or used
Clearance or final-sale items (if marked as such at purchase)

Return Shipping & Restocking Fee

If a return is approved for a defective or incorrect item, we will provide return instructions. Return shipping costs are the customer's responsibility unless the return is due to our error.

Restocking fee: $0 (no restocking fee on approved returns).

Refund Processing

Approved refunds are processed to your original payment method within 5–10 business days after we receive and inspect the returned item (if applicable). Your bank or card issuer may take additional time to post the credit.

Return Address

Phoenix Song Limited (trading as WynneCurtains)
UNIT R 6, ROOM 6A, 6/F,
WAH TAI INDUSTRIAL BUILDING,
11 SAN ON STREET,
TUEN MUN, NEW TERRITORIES 999077,
HONG KONG

Cancellations

Orders may be cancelled within 24 hours of placement if production has not started. Once cutting or sewing has begun, cancellation may not be possible. Contact us immediately if you need to cancel.