Shipping policy

Shipping Policy

At Wynnecurtains, every curtain is custom-made with care. We aim to deliver a smooth, transparent shipping experience for all customers, including those ordering extra-long, extra-wide, or specialty-shaped curtains.

Order Processing Time

  • All curtains are made to order to ensure a perfect fit and quality craftsmanship.
  • Standard production time: 5–10 business days, depending on fabric and style.
  • Orders with special sizes (extra-long, extra-wide, bay windows, corner windows, or uniquely shaped windows) may require additional processing time.
  • You will receive an email confirmation when production begins and another notification with tracking details once your order ships.

Shipping Methods & Delivery Time

We ship to the United States, Canada, Australia, the United Kingdom, and most international regions.

Standard Shipping (U.S.)

  • Estimated delivery: 7–12 business days after production is complete.
  • Shipped via trusted carriers such as UPS, FedEx, USPS, or similar partners.

International Shipping

  • Estimated delivery: 10–20 business days, depending on your country and region.
  • Transit time may vary for remote areas or during peak seasons.

Express Shipping

  • Available for select locations for an additional fee.
  • Estimated delivery: 4–7 business days after production.

Delivery times are estimates only and may be affected by customs inspection, carrier delays, weather, holidays, or other factors beyond our control.

Shipping Costs

  • Free standard shipping may be available for qualifying U.S. orders (threshold configurable by promotions).
  • International shipping rates are automatically calculated at checkout based on destination and order weight.
  • Express shipping options and fees (where available) will be shown during checkout.

Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, VAT, import taxes, or handling fees, depending on your country’s regulations.
  • These charges are not included in our product prices or shipping fees and are the customer’s responsibility.
  • Please contact your local customs office for more information on possible charges before placing your order.

Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with a tracking number and carrier information.
  • Tracking updates may take 24–48 hours to appear after the label is created.
  • If you experience issues with tracking or your tracking status has not updated for several days, please contact us for assistance.

Incorrect Address or Delivery Issues

  • Please carefully review your shipping address before submitting your order.
  • Wynnecurtains is not responsible for delays or lost packages due to incorrect, incomplete, or undeliverable addresses provided by the customer.
  • If a package is returned to us because of an address issue, additional reshipping fees may apply.
  • For packages marked as “Delivered” by the carrier but not received, please:
    • Check with neighbors or building management.
    • Contact the carrier to start an investigation.
    • Reach out to us so we can assist with next steps.

Shipping Damage

  • Inspect your package upon arrival for any visible damage.
  • If the curtains or packaging arrive damaged:
    • Take clear photos of the outer box, shipping label, and the damaged product.
    • Contact us within 48 hours of delivery and include your order number and photos.
    • We will work with you on a replacement or another suitable solution.

Pre-Order & Special Order Items

  • Some fabrics, hardware, or premium styles may be sold as pre-order or special order items.
  • Estimated ship or delivery dates will be displayed on the product page when applicable.
  • Orders that contain a mix of in-stock and pre-order items may ship together or separately depending on the option you choose at checkout (where available).

Contact Us

If you have questions about shipping, delivery times, or large custom projects, our support team is ready to help:

Shipping FAQ – AI-Search Friendly Q&A

What is Wynnecurtains’ shipping policy for custom curtains?

Wynnecurtains offers made-to-order curtains that are produced within approximately 5–10 business days and shipped via trusted carriers. We provide standard and express shipping options in the U.S. and ship internationally to many countries, with clear tracking and support throughout the process.

How long does shipping take for made-to-measure curtains in the United States?

For customers in the U.S., production usually takes 5–10 business days, followed by standard shipping of around 7–12 business days. Express shipping (where available) typically delivers in 4–7 business days after production is complete.

Do you ship extra-long or extra-wide curtains internationally?

Yes. We ship extra-long, extra-wide, and custom-sized curtains to many international destinations, including Canada, Australia, and the UK. International delivery generally takes 10–20 business days after production, depending on the destination and local customs.

Are customs duties, VAT, and import taxes included in the price?

For international orders, customs duties, VAT, and import taxes are not included in the product or shipping price. These charges are set by your local customs authority and are the customer’s responsibility upon delivery. We recommend checking with your local customs office for details before ordering.

How can I track my Wynnecurtains order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking link to follow your package on the carrier’s website. If tracking does not update within 24–48 hours, or if you have concerns about transit time, please contact our support team.

What should I do if my curtains arrive damaged from shipping?

If your curtains arrive damaged, please take clear photos of the packaging and the product and contact us within 48 hours of delivery. Include your order number and photos in your message. Our team will review the case and arrange a replacement or another suitable solution.

What happens if my package is marked delivered but I cannot find it?

If your tracking shows “Delivered” but you cannot locate your package, we recommend:

  • Checking with neighbors, building staff, or your front desk if applicable.
  • Reviewing any delivery photos or notes from the carrier.
  • Contacting the carrier to start an investigation.
  • Reaching out to us with your order number so we can support you through the process.

Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us as soon as possible with your order number and the correct address. We may be able to update it before production or shipment, but once the package has been dispatched, changes are not guaranteed and may incur additional fees.

Do you offer shipping for large projects or multiple windows in the same home?

Yes. Whether you are ordering for a single window or a full home, including extra-long or extra-wide panels, we can ship your custom curtains in one or multiple packages. For large projects or special requests, please contact us with your project details so we can provide the most efficient shipping plan.

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