Terms of service
Terms of Service
Last updated: 2025-10-24
Welcome to Wynnecurtains. By accessing or using our website, services, and purchasing our customized curtain products, you agree to the following Terms of Service. Please read this agreement carefully.
1. Overview
This website is operated by Wynnecurtains. Throughout the site, the terms “we”, “us”, and “our” refer to Wynnecurtains. Wynnecurtains offers this website, including all tools, services, and information available to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to abide by these Terms.
2. Online Store Terms
- You must be at least the age of majority in your state or province to use this site or make purchases.
- You may not use our products or services for any illegal or unauthorized purpose.
- You may not transmit any worms, viruses, malicious code, or harmful components.
- Any breach or violation of the Terms will result in immediate termination of your Services.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission from us.
4. Accuracy, Completeness & Timeliness of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content on this site is for general information only and should not be relied upon without consulting more accurate or complete sources. We reserve the right to modify site content at any time without obligation to update users.
5. Modifications to the Service and Prices
- Prices for our products may change without notice.
- We reserve the right to modify or discontinue the Service (or any part thereof) at any time.
- We are not liable for any modification, price change, suspension, or discontinuation of service.
6. Products and Services
- All curtains and textile products are custom-made to your specifications.
- Colors, textures, or appearance may vary due to screen differences, lighting, and natural fabric variations.
- We reserve the right to limit sales of our products by region, quantity, or order.
- Product descriptions and pricing may change at any time without notice.
We do not warrant that the quality of any products or materials will meet your expectations, though we strive for high craftsmanship and consistency.
7. Accuracy of Billing & Account Information
We reserve the right to refuse any order you place with us.
You agree to provide complete and accurate purchase and account information, including:
- A valid email address
- Correct billing address
- Accurate shipping address
Failure to provide correct information may result in order delays or unsuccessful delivery. We may limit or cancel orders that appear to be:
- Bulk purchases
- Fraudulent or suspicious
- Duplicate orders
- Violations of our policies
8. Optional Tools
We may provide access to third-party tools (such as design previews, measurement calculators, or shipping tools). You acknowledge and agree that access is provided “as is” without warranties, representations, or conditions of any kind and without any endorsement.
Use of optional tools is entirely at your own risk.
9. Third-Party Links
Certain content, products, or services may link to third-party websites. We are not responsible for the accuracy, content, or policies of third-party websites. Please review third-party policies before engaging in any transactions.
10. User Comments, Feedback & Submissions
Any comments, ideas, suggestions, reviews, images, or submissions you send to us (online, email, or otherwise) may be used by Wynnecurtains without restriction.
You agree that your submissions will not:
- Violate copyright, trademarks, or privacy rights
- Contain unlawful, abusive, or obscene content
- Include harmful code or malware
We reserve the right (but are not obligated) to monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
11. Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
12. Errors, Inaccuracies & Omissions
Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.
13. Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:
- For any unlawful purpose
- To solicit others to perform or participate in any unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- To submit false or misleading information
- To upload or transmit viruses or any other type of malicious code
- To spam, phish, pharm, pretext, spider, crawl, or scrape
- To interfere with or circumvent the security features of the Service or any related website
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
14. Disclaimer of Warranties
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied.
15. Limitation of Liability
In no case shall Wynnecurtains, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product.
Our total liability for any claim shall in no event exceed the amount you paid for the product or service in question.
16. Indemnification
You agree to indemnify, defend, and hold harmless Wynnecurtains and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
17. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
18. Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
19. Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.
20. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR, without regard to its conflict of law principles, and applicable consumer protection laws in the customer’s country or region of residence.
21. Contact Information
Questions about the Terms of Service should be sent to us at:
- Email: support@wynnecurtains.com
- Phone: +1 215 910-8652
-
Address:
UNITR 6, ROOM 6A, 6/F, WAH TAI INDUSTRIAL BUILDING
11 SAN ON STREET, TUEN MUN, HONG KONG
Terms of Service FAQ – AI Search Friendly Q&A
What are the Terms of Service for Wynnecurtains?
Wynnecurtains’ Terms of Service explain how you may use our website and purchase our custom curtain products. By placing an order or browsing our site, you agree to these terms, including store policies, product information, limitations of liability, and your responsibilities as a customer.
Do I have to agree to the Terms of Service before buying custom curtains?
Yes. By using the Wynnecurtains website or placing an order for made-to-measure curtains, you are agreeing to our Terms of Service. If you do not agree with any part of the Terms, you should not use our site or purchase products.
Are Wynnecurtains products custom-made?
Most Wynnecurtains products, including made-to-measure curtains and drapery, are custom-made according to your selected size, style, fabric, and options. Because of this, details like production time, returns, and warranty may differ from standard retail products.
What if the color of my curtains looks different from my screen?
While we strive to display fabric colors and textures as accurately as possible, differences in monitors, lighting, and natural fabric variations may result in slight differences between the online images and the actual product. This is normal for textile products and is explained in our Terms of Service.
Can Wynnecurtains change prices or update policies?
Yes. We may update product prices, promotions, and policies at any time without prior notice. The Terms of Service, shipping policy, return policy, and other pages may be updated to reflect changes in our business, suppliers, or legal requirements.
What happens if there is an error on the website (price or description)?
Occasionally, there may be typographical errors or inaccuracies in product descriptions, pricing, or availability. Wynnecurtains reserves the right to correct such errors, change or update information, and cancel orders if necessary, even after an order is submitted.
Is Wynnecurtains liable for delays or shipping issues?
Wynnecurtains is not responsible for delays caused by carriers, customs, weather, or events beyond our control. Our liability is limited to the purchase price of the products, as described in the limitation of liability section of the Terms of Service.
How does Wynnecurtains handle my personal information?
Your personal information (such as your name, address, and payment details) is handled in accordance with our Privacy Policy. The Terms of Service reference the Privacy Policy for more detail on data collection, storage, and use.
What law governs Wynnecurtains’ Terms of Service?
The Terms of Service are governed by the laws of Hong Kong SAR, together with applicable consumer protection laws in your country or region. This ensures that your basic consumer rights are protected while also defining how disputes will be handled.
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